Shipping policy

SHIPPING POLICY

Thank you for shopping with Dust & Dahlia.

Our products are made to order, which means each item is produced after your order is placed.

PROCESSING TIME

Most orders require approximately 2–5 business days for production before shipment.

Processing times may be longer during holidays, peak shopping seasons, or periods of unusually high order volume.

SHIPPING TIME

After production is complete, estimated delivery within the United States is generally 3–7 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

ORDER TRACKING

When your order ships, you will receive a shipping confirmation email with tracking information when available.

MULTIPLE PACKAGES

Some orders may be fulfilled from different facilities or contain multiple items that ship separately. If this happens, you may receive more than one package and tracking number.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us immediately at [giamcanmoingayy@gmail.com].

Once an order has entered production or shipped, we may not be able to change the delivery address.

LOST OR DELAYED PACKAGES

If your tracking information shows an unusual delay or your package appears to be lost, please contact us at [SUPPORT EMAIL] and we will help investigate the issue.

INTERNATIONAL SHIPPING

International shipping availability, delivery times, customs duties, taxes, and fees may vary by destination.

Any customs duties or import charges required by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Questions about shipping can be sent to [giamcanmoingayy@gmail.com].